It's our first news breaker here at Fishtank, thanks to a tip off from one of our new readers, Plebble has been set up by Will and James Patterson, as a true 'e-mocracy' allowing anyone to log on and rate any company that they've had the displeasure (or joy) of using. It's ideal for both parties, as companies now have a source by which they see what average people really think of their customer service (watch out Barclays/Metronet...).Will Paterson, Plebble’s co-founder, said:
“Consumer dissatisfaction is a big problem in the UK today – not just for consumers but for businesses too. By enabling consumers to share information, Plebble.com helps them find the best service out there while at the same time helping businesses give consumers what they want".
It's a great idea, a little like Metacritic, which reviews anything under the sun and takes an average, you too can see the top (and bottom) 10 companies and see their score. It's super new, so get over to Plebble and get rating, the more people who get involved the better and more accurate their figures will be.Download their press release here: PDF
2 comments:
I used Plebble to rate a local company that gave dreadful customer service. However the company threatened Plebble and so they removed my rating. How can they claim to offer a truly honest service when they crumble at the slightest complaint. Surely it makes a mockery of the whole idea.
I used Plebble to rate a local company that gave dreadful customer service. However the company threatened Plebble and so they removed my rating. How can they claim to offer a truly honest service when they crumble at the slightest complaint. Surely it makes a mockery of the whole idea.
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